Experience
Software Development Engineer 2 - Futwork
Nov 2025 ā Present
- Developed analytics dashboard consolidating call metrics for 40+ AI agents.
- Optimized report generation to support 100k+ rows with 72% memory reduction.
- Scaled call processing system to handle 120k+ minutes daily. (2x increase)
- Implemented sentiment analysis analyzing 50k+ monthly calls for quality insights and agent performance.
Software Development Engineer 1 - Futwork
Dec 2024 ā Oct 2025
- Built microservices architecture with Go and Nodejs for call processing and lead management.
- Added a call-flow funnel to track transitions and drop-offs, improving script accuracy by 40%.
- Built AI Voice Bot via orchestration using Python reducing manual call handling by 32%.
- Engineered Futwork-AI platform to manage 60K+ daily call minutes with scheduling, retries and reporting.
- Automated lead closures for 150K+ daily leads, cutting operations time by 70%.
Software Engineer - Ikarus dev.ca
Aug 2023 ā Nov 2024
- Built REST APIs in Node.js to streamline tenant approval workflows and centralize applicant data.
- Reduced review time by 20% through automated validation checks and backend process optimization.
- Optimized MongoDB aggregation queries and caching layers to improve listing performance by 40%.
- Developed Python automation scripts with ML-based anomaly detection to ensure data quality and consistency.
Full Stack Developer - EQLFIN
Dec 2022 ā Jul 2023
- Built user-facing dashboards and multi-step onboarding forms in React for financial workflows.
- Implemented complex validation logic and state management to ensure accurate and complete submissions.
- Configured Firebase Cloud Functions to process form data dynamically and automate daily operations.
- Developed Node.js APIs for Aadhaar and GST integration, enabling automated KYC verification.
Selected projects
Concurrent Web Crawler
Go (Golang) ā¢ Concurrency ā¢ SQL ā¢ Web Scraping
Built a thread-safe web crawler in Go using goroutines and mutexes, achieving a 5Ć speed improvement over sequential crawling with robust error handling.
Child Safety Platform
Node.js ā¢ AWS EC2 ā¢ DevOps ā¢ Backend Deployment
Deployed a Node.js backend on AWS EC2 for a child safety application, establishing production infrastructure with automated deployments and monitoring.
Energy Audit Application
React Native ā¢ Node.js ā¢ MongoDB ā¢ AWS
Built a mobile app for digitizing energy audits using React Native and Node.js, implementing real-time data sync to reduce audit turnaround time by 50%.
Posts
Large File Uploads in background with React Native
1/2/2024
Handling larger file uploads can be challenging, in this article we will cover how to handle background file uploads in react native.
You might not need a sound library for React
8/12/2023
In this article I will discuss why there is sometimes no need to use an external library with the help of personal experience.
Customizing MUI: TextField
25/8/2023
This article will introduce you to customization in MUI
Deploying Django App to Heroku: Full Guide
20/9/2020
This is the only guide you need in order to upload your Django app on Heroku.
Get in touch
Email me at shubhagrawal4457@gmail.com shubhagrawal4457@gmail.com link or follow me via my social links.